Customer Success Operations Specialist

Intelex

Eindhoven, Netherlands
On-site
Bachelor's degree in relevant field
1-2 years b2b operational experience
Fluency in english and another european language
Intelex is seeking a Customer Success Operations Specialist in Eindhoven, Netherlands, to ensure high-quality support for Fluke Premium Care customers. The role involves managing customer requests, coordinating with internal teams, and maintaining accurate data while fostering effective communication across EMEA

Job Summary

  • This role ensures Fluke Premium Care customers receive accurate, timely, and high-quality support throughout their service experience.
  • You will manage inbound tickets, validate care plan eligibility, and coordinate with internal teams to resolve service requests efficiently.
  • The position offers opportunities for growth within an international team that fosters an open, honest, and collaborative environment.

Matching Summary

Match Score: 85

Intelex is seeking a Customer Success Operations Specialist in Eindhoven, Netherlands, to ensure high-quality support for Fluke Premium Care customers. The role involves managing customer requests, coordinating with internal teams, and maintaining accurate data while fostering effective communication across EMEA.

Skills & Requirements

Must-have

  • Bachelor's degree in relevant field
  • 1-2 years B2B operational experience
  • Fluency in English and another European language
  • Strong Microsoft Office and Teams skills
  • Experience with ticketing systems or CRM tools

Nice-to-have

  • Familiarity with care plans or technical products
  • Curiosity about test and measurement tools
  • Ability to work independently with accountability
  • Analytical mindset with attention to detail
  • Resilience in a fast-paced environment

Key Requirements

  • Bachelor's degree required
  • Minimum 1-2 years experience
  • English plus French/German fluency

Work Rights

Not specified

Tailored Resume

Cover Letter