Quality Assurance Manager

PROBE GROUP

Qa leadership experience in contact centre
Strong knowledge of quality drivers
Ability to analyse trends
As a new Quality Assurance Manager, you will lead a team to ensure service excellence for vulnerable customers

Job Summary

  • As a new Quality Assurance Manager, you will lead a team to ensure service excellence for vulnerable customers.
  • You will oversee quality monitoring and evaluation frameworks while driving continuous improvement initiatives.
  • Join us to redefine how we support our customers and leave your mark on the function.

Matching Summary

As a new Quality Assurance Manager, you will lead a team to ensure service excellence for vulnerable customers.

Skills & Requirements

Must-have

  • QA leadership experience in contact centre
  • Strong knowledge of quality drivers
  • Ability to analyse trends

Nice-to-have

  • Understanding of Collections and Hardship frameworks
  • Empathy towards agents and customers
  • Visible leadership and mentorship

Key Requirements

  • Demonstrated experience in QA leadership
  • Deep understanding of vulnerability frameworks
  • High attention to detail and compliance

Work Rights

Not specified

Tailored Resume

Cover Letter