Senior Airfreight Customer Service (Import/Export) [SL]

WECRUIT PTE. LTD.

Singapore, Singapore
End-to-end airfreight operations management
Import and export shipment documentation
Customs clearance coordination
The role involves managing the complete lifecycle of airfreight forwarding operations from booking to job closure

Job Summary

  • The role involves managing the complete lifecycle of airfreight forwarding operations from booking to job closure.
  • Candidates will serve as the primary point of contact for customers, resolving complex operational and customs-related issues.
  • The position requires close coordination with airlines, ground handlers, and customs authorities to ensure efficient and compliant shipment execution.

Matching Summary

Match Score: 85

The role involves managing the complete lifecycle of airfreight forwarding operations from booking to job closure.

Skills & Requirements

Must-have

  • End-to-end airfreight operations management
  • Import and export shipment documentation
  • Customs clearance coordination
  • Airline and ground handler liaison
  • SLA and KPI performance monitoring

Nice-to-have

  • Process improvement initiative experience
  • Mentoring junior customer service staff
  • Handling high-value time-sensitive shipments
  • Proactive issue resolution skills

Key Requirements

  • Experience in airfreight forwarding
  • Knowledge of customs clearance procedures
  • Strong documentation and billing skills

Work Rights

Not specified

Tailored Resume

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