After Hours Optimiser

nbn

Australia
Rotating night shift (7pm-7am, monday-friday) with weekend shifts included.
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer satisfaction and operational efficiency. The role requires experience in planning or scheduling within a large operational environment, particularly in telecommunications

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • You will support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.

Matching Summary

Match Score: 85

The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer satisfaction and operational efficiency. The role requires experience in planning or scheduling within a large operational environment, particularly in telecommunications.

Skills & Requirements

Must-have

  • After hours coordination
  • Real-time jeopardy management
  • Technician query response
  • Stakeholder communication
  • HSE checkpoints

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Planning, scheduling or dispatch experience
  • Telecommunications or similar field experience
  • Working knowledge of nbn network
  • Understanding of service activation processes
  • Full working rights in Australia

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter