Front Office Supervisor

Sofitel Brisbane Central

Ubud, Indonesia
On-site
Supervise daily front office operations
Guest check-in and check-out procedures
Room blocking and inventory management
The Front Office Supervisor position at Sofitel Brisbane Central requires a candidate with supervisory experience in hospitality, particularly within a resort environment. The role focuses on managing daily front office operations, coaching staff, and ensuring guest satisfaction while adhering to brand standards

Job Summary

  • This position is responsible for the supervision of the daily Front Office operations across the Guest Service Agent, Telephone Operator teams, and Bellman.
  • A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency, honor guest requests, and support the resort's revenue strategy.
  • Employee benefit card offering discounted rates at Accor hotels worldwide.

Matching Summary

Match Score: 85

The Front Office Supervisor position at Sofitel Brisbane Central requires a candidate with supervisory experience in hospitality, particularly within a resort environment. The role focuses on managing daily front office operations, coaching staff, and ensuring guest satisfaction while adhering to brand standards.

Skills & Requirements

Must-have

  • Supervise daily Front Office operations
  • Guest check-in and check-out procedures
  • Room blocking and inventory management
  • Financial controls and cash handling
  • Advanced PMS systems proficiency

Nice-to-have

  • Proficiency in additional languages
  • Decision-making under pressure
  • Conflict resolution skills
  • Guest service excellence

Key Requirements

  • Minimum 2 years experience as Guest Service Agent
  • At least 1 year supervisory/senior capacity
  • Diploma or certificate in hospitality
  • Strong command of English

Work Rights

Not specified

Tailored Resume

Cover Letter