Senior Analyst, Cx Insights

Intact Financial Corporation

Base: $87,200 - $106,600 annually; bonus: up to 10...
Hybrid
Qualtrics survey platform expertise
Customer experience metrics analysis
Executive dashboard creation
Intact Financial Corporation is seeking a Senior Analyst for their Customer Experience Insights team. The role focuses on managing customer experience surveys, analyzing feedback, and reporting insights to enhance customer journeys and support executive decision-making

Job Summary

  • This role involves leading the implementation and optimization of customer experience survey programs in Qualtrics to transform feedback into actionable insights.
  • The company offers a competitive salary range of $87,200 to $106,600 with an annual bonus target of up to 10% and potential payouts double the target.
  • Employees benefit from a hybrid work model, flexible arrangements, and access to a defined benefit pension plan providing guaranteed income for life.

Matching Summary

Match Score: 85

Intact Financial Corporation is seeking a Senior Analyst for their Customer Experience Insights team. The role focuses on managing customer experience surveys, analyzing feedback, and reporting insights to enhance customer journeys and support executive decision-making.

Salary

Base: $87,200 - $106,600 annually; Bonus: Up to 10% target with potential for double payout; Benefits: Hybrid work, wellness account, share plan, defined benefit pension

Skills & Requirements

Must-have

  • Qualtrics survey platform expertise
  • Customer experience metrics analysis
  • Executive dashboard creation
  • Cross-functional stakeholder management
  • Text analytics and driver analysis

Nice-to-have

  • SQL or Python/R data skills
  • Statistical regression techniques
  • Continuous improvement mindset
  • Strong storytelling abilities
  • Process documentation discipline

Key Requirements

  • Bachelor's degree in marketing, business, statistics, or related field
  • 5+ years experience in customer experience research or VoC programs
  • Authorization to work in Canada required
  • Bilingualism required for Quebec candidates

Work Rights

Must have authorization to work in Canada

Tailored Resume

Cover Letter