Enterprise Customer Success Manager-expression Of Interest
DARKTRACE AUSTRALIA PTY
Not specified; commission awarded for nrr growth; ...
5 years customer success experience
Enterprise account management
Upsell and cross-sell negotiation
This role involves managing a portfolio of up to 35 existing customers to maximize their utility from Darktrace deployments and grow Annual Recurring Revenue
Job Summary
This role involves managing a portfolio of up to 35 existing customers to maximize their utility from Darktrace deployments and grow Annual Recurring Revenue.
The position offers commission awards for increasing Net Revenue Retention by identifying and driving upsells and renewals based on a quarterly quota.
Candidates will collaborate with Sales, Technical Resources, and Cyber Threat Analysts while presenting solutions to CISOs and information security experts.
Matching Summary
This role involves managing a portfolio of up to 35 existing customers to maximize their utility from Darktrace deployments and grow Annual Recurring Revenue.
Salary
Not specified; Commission awarded for NRR growth; Benefits include 100% medical, dental, vision, parental leave, pet insurance, commuter benefits, and 401(k)
Skills & Requirements
Must-have
5 years Customer Success experience
Enterprise account management
Upsell and cross-sell negotiation
Quarterly quota achievement
Executive business review presentation
Nice-to-have
Passion for cybersecurity and AI
Familiarity with enterprise networking
Mentoring junior team members
Strong time management skills
Self-motivated individual contributor
Key Requirements
Minimum 5 years in Customer Success or related field
Strong communication and presentation skills
Foundational understanding of cybersecurity concepts