Production Support Specialist L2

Ingenico

On-site
Technical production support experience
Payment terminal ecosystem knowledge
Incident management and resolution skills
Ingenico seeks a Production Support Specialist L2 to handle complex payment-related incidents, ensuring seamless transaction experiences for customers. The role emphasizes technical investigation, incident management, and collaboration with various teams, requiring strong problem-solving and communication skills

Job Summary

  • This role serves as the Level 2 escalation point for complex, urgent, or unclear production incidents within Ingenico's payment systems.
  • The successful candidate will investigate issues across systems, middleware, and devices while managing a 24/7 on-call rotation approximately every five weeks.
  • You will directly improve customer experience and system stability by collaborating with internal teams, technicians, and third parties to resolve critical payment issues.

Matching Summary

Match Score: 85

Ingenico seeks a Production Support Specialist L2 to handle complex payment-related incidents, ensuring seamless transaction experiences for customers. The role emphasizes technical investigation, incident management, and collaboration with various teams, requiring strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • Technical production support experience
  • Payment terminal ecosystem knowledge
  • Incident management and resolution skills
  • Critical thinking and problem solving
  • 24/7 on-call rotation availability

Nice-to-have

  • Proactive customer focused mindset
  • Strong communication with stakeholders
  • Ability to visit customer sites
  • Collaboration with R&D teams
  • Experience with middleware systems

Key Requirements

  • Experience in POS hardware support
  • Understanding of payments ecosystem
  • Strong critical thinking abilities

Work Rights

Not specified

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