Sr. Quality Evaluator (call Center)

Concentrix

Lima, PER
Monitoring inbound/outbound calls
Evaluating customer contact methods
Adherence to quality standards
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards

Job Summary

  • The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
  • This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
  • Participate in quality task forces with Business stakeholders and complete phone time to keep current on programs.

Matching Summary

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.

Skills & Requirements

Must-have

  • monitoring inbound/outbound calls
  • evaluating customer contact methods
  • adherence to quality standards
  • meeting departmental productivity requirements
  • maintaining program knowledge base

Nice-to-have

  • contribute to program performance improvements
  • participate in calibration sessions
  • support management focus on key drivers

Key Requirements

  • English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter