Sr Associate Technical Support Engineer-paradox

Workday Inc

Bachelor's degree in computer science or it
2+ years technical support experience
Xml json csv validation skills
The role involves investigating, diagnosing, and delivering time-sensitive business-critical solutions to customers globally

Job Summary

  • The role involves investigating, diagnosing, and delivering time-sensitive business-critical solutions to customers globally.
  • Team members are expected to troubleshoot complex account configurations, APIs, and databases while maintaining internal technical documentation.
  • Workday offers flexible work schedules, career path empowerment, and a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 75

The role involves investigating, diagnosing, and delivering time-sensitive business-critical solutions to customers globally.

Skills & Requirements

Must-have

  • Bachelor's degree in Computer Science or IT
  • 2+ years technical support experience
  • XML JSON CSV validation skills
  • SQL query writing for data investigation
  • RESTful API troubleshooting with Postman

Nice-to-have

  • Experience with AWS Athena and S3
  • Familiarity with AI troubleshooting tools
  • Knowledge of Datadog and Twilio
  • Strong written and verbal communication
  • Ability to work regional shift patterns

Key Requirements

  • Bachelor's degree in Computer Science, IT, or related field
  • 2+ years in technical support or similar role
  • 1+ years validating XML, JSON, and CSV formats
  • 1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
  • Data-driven decision-making experience

Work Rights

Not specified

Tailored Resume

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