Supervisor – Client Expense & Optional Service Processing - Cigna Healthcare - Remote

Cigna Healthcare

Remote
Base: 66,400 - 110,600 usd / yearly; bonus/equity:...
**
Client expense and optional service processing
Workflow management through wrike
High-volume, queue-based environment
** Cigna Healthcare is seeking a Supervisor for Client Expense & Optional Service Processing to lead a team responsible for managing client expense requests and ensuring timely service delivery. The ideal candidate will have extensive experience in operational processing and supervisory roles, with a focus on continuous improvement and team development. **

Job Summary

  • Drive reliable, on-time execution of client expense and optional service requests by leading daily intake, prioritization, and workflow management through Wrike.
  • Build a high-performing team by coaching, developing, and supporting team members through regular feedback, onboarding, and skills growth.
  • Partner across the Support Resolution Center and with matrix teams to support cross-functional improvements and effective load balancing during volume spikes.

Matching Summary

Match Score: 75

** Cigna Healthcare is seeking a Supervisor for Client Expense & Optional Service Processing to lead a team responsible for managing client expense requests and ensuring timely service delivery. The ideal candidate will have extensive experience in operational processing and supervisory roles, with a focus on continuous improvement and team development. **

Salary

Base: 66,400 - 110,600 USD / yearly; Bonus/Equity: Eligible to participate in an annual bonus plan; Benefits: Medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days PTO, paid holidays

Skills & Requirements

Must-have

  • Client expense and optional service processing
  • Workflow management through Wrike
  • High-volume, queue-based environment
  • Operational data and Wrike insights

Nice-to-have

  • Hands-on leader
  • Fast-moving environments
  • Balance of ambition and care
  • Continuous improvement

Key Requirements

  • 5 years of experience in client expense, sales administration, or related operational processing
  • 2 years of experience in a supervisory, team lead, or peer-lead role
  • Experience working in a high-volume, queue-based environment
  • Strong working knowledge of workflow management tools such as Wrike
  • Demonstrated ability to collaborate across teams

Work Rights

Not specified

Tailored Resume

Cover Letter