Culturally appropriate and effective communication
Deliver outstanding customer service
The Indigenous Banking Specialist position at Thejolietbank offers a part-time, fully remote role dedicated to providing banking services to Indigenous Australians. The role focuses on building relationships with customers and ensuring culturally appropriate communication, requiring strong customer service and community engagement skills
Job Summary
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, providing a relevant banking service for remote Indigenous customers.
In this role, you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to the Bank's wide range of products and services.
This role puts you at the front line, helping secure financial security and advancement for Indigenous Australians by assisting them with their everyday banking.
Matching Summary
Match Score: 85
The Indigenous Banking Specialist position at Thejolietbank offers a part-time, fully remote role dedicated to providing banking services to Indigenous Australians. The role focuses on building relationships with customers and ensuring culturally appropriate communication, requiring strong customer service and community engagement skills.
Skills & Requirements
Must-have
Build and maintain positive relationships
Culturally appropriate and effective communication
Deliver outstanding customer service
Work from home with office visits
Assist Aboriginal and Torres Strait Islander groups
Nice-to-have
Passionate about building positive relationships
Knowledge of Indigenous communities and cultures
Enthusiastic and determined individual
Key Requirements
12 month secondment or fixed term contract
Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills
Ability to work in collaboration with communities and stakeholders