The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
$43,923; Not specified; Yes
Skills & Requirements
Must-have
support and maintain technology equipment
respond to and complete IT service tickets
perform installs, configurations, and updates
transport and deployment of IT hardware
function as tier-2 support resource
Nice-to-have
strong customer service skills
strong communication skills
ability to analyze computer system problems
ability to read and interpret technical literature
Key Requirements
Bachelor's degree or technical training
at least two years of experience in computer support
at least five years of experience in computer support
supporting Windows and Mac computers
experience installing and configuring Operating Systems