As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and providing financial health checks to identify customer needs.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers professional and personal support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service delivery
In-depth financial product knowledge
Effective problem solving skills
Ability to work in busy retail environment
Strong communication skills
Nice-to-have
Genuine interest in financial wellbeing
Ability to articulate financial terms clearly
Integrity and customer-centric approach
Experience in Financial Services or Retail
Ability to educate on digital banking options
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for predetermined part-time roster
Ability to complete online assessments and/or digital interview