Digital Customer Support Engineer - Sr. Associate

GE HealthCare UK

Remote, US
Base: $70,400 - $105,600; bonus/equity: performanc...
Fully remote
Remote deployment and support
Customer-friendly technical communication
Remote connections to customer sites
GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms

Job Summary

  • GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms.
  • You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing.
  • Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Matching Summary

GE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms.

Salary

Base: $70,400 - $105,600; Bonus/Equity: Performance-based incentive compensation; Benefits: Medical, dental, vision, PTO, 401(k), life, disability, accident insurance, tuition reimbursement

Skills & Requirements

Must-have

  • remote deployment and support
  • customer-friendly technical communication
  • remote connections to customer sites
  • troubleshooting installed base issues
  • feedback to product and engineering

Nice-to-have

  • act with humility and build trust
  • lead with transparency
  • drive ownership with integrity
  • fosters care, collaboration and support

Key Requirements

  • 5 years experience in Medical IT
  • Strong IT and troubleshooting skills
  • Cloud ops knowledge
  • VM-Ware VSphere Environments certification
  • Windows Server OS knowledge
  • Linux, Windows Server, Database Management knowledge
  • Networking basics knowledge
  • SQL queries proficiency
  • HL7, DICOM, EMR, XDS experience
  • Remote Desktop Protocols experience
  • Hospital information systems experience
  • Diagnostic imaging modalities experience

Work Rights

Legal authorization to work in the U.S.

Tailored Resume

Cover Letter