Helpdesk and Concierge Engineer (M365)

NCS PTE. LTD.

Singapore
**
Microsoft 365 ecosystem support
Active directory administration
Windows os troubleshooting
** NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer to provide expert support primarily for Microsoft 365 environments. The role involves troubleshooting, user account management, and serving as the subject matter expert within the service desk team. **

Job Summary

  • The role serves as a subject matter expert within the service desk team while providing first-level IT support via phone and remote tools.
  • You will administer Microsoft 365 environments including user account management, mailbox configuration, and issue resolution for applications like Teams and SharePoint.
  • NCS values its AEIOU beliefs of Adventure, Excellence, Integrity, Ownership, and Unity, seeking individuals who embody these in their professional lives.

Matching Summary

Match Score: 75

** NCS PTE. LTD. is seeking a Helpdesk and Concierge Engineer to provide expert support primarily for Microsoft 365 environments. The role involves troubleshooting, user account management, and serving as the subject matter expert within the service desk team. **

Skills & Requirements

Must-have

  • Microsoft 365 ecosystem support
  • Active Directory administration
  • Windows OS troubleshooting
  • First level technical support
  • Incident classification and prioritization

Nice-to-have

  • VPN and macOS support knowledge
  • WiFi and LAN connectivity experience
  • Hardware and peripherals understanding
  • Team training and mentorship skills
  • Professional or technical certifications

Key Requirements

  • Diploma with minimum 2 years end-user support experience
  • Proficient in spoken and written English
  • Knowledge of Windows OS and Active Directory

Work Rights

Not specified

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