Look after servicing requests of customers reaching out through our Contact center
Job Summary
Look after servicing requests of customers reaching out through our Contact center.
Own the post-acquisition customer servicing journey and work with Operations and Products team to ensure both business requirements and unit test are executed with efficacy.
Implement exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor.
Matching Summary
Look after servicing requests of customers reaching out through our Contact center.
Skills & Requirements
Must-have
Customer service request handling
Post-acquisition customer journey ownership
Digital servicing promotion
Exception management process implementation
Process controls for regulatory compliance
Nice-to-have
Agile and lean mindset
Customer and distributor delight focus
Co-creation and collaboration
Leveraging new age digital tools
Key Requirements
Bachelor's degree
Solid foundation in Customer Service and Operations
Knowledge of Insurance products
4-7 years total experience
2+ years domain experience in insurance or banking