Senior Customer Success Manager

Willakenzieanimalclinic

Tokyo, Japan
Fully remote
5+ years in customer-facing services role
Experience with workday hcm, payroll, or financials
Business-level japanese communication skills
Customer Success Management is crucial for ensuring quality service and operational performance

Job Summary

  • Customer Success Management is crucial for ensuring quality service and operational performance.
  • This role involves collaborating with various teams to enhance customer experience with Workday products.
  • Workday offers a supportive culture that values integrity, empathy, and growth opportunities.

Matching Summary

Customer Success Management is crucial for ensuring quality service and operational performance.

Skills & Requirements

Must-have

  • 5+ years in customer-facing services role
  • Experience with Workday HCM, Payroll, or Financials
  • Business-level Japanese communication skills

Nice-to-have

  • Experience in complex software environments
  • Strong relationship building with executives
  • Excellent verbal and written communication skills

Key Requirements

  • 1+ years project management experience
  • Experience in account management or customer success
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter