Not specified (assumed to be hybrid based on industry standards).
Integrate complex data
Drive crm, omnichannel, cx capability uplift
Translate analytics into recommendations
Alexion, AstraZeneca Rare Disease is seeking a Strategic Insights and Capabilities Lead to enhance CRM, omnichannel strategies, and customer experience capabilities within the organization. The ideal candidate should have significant pharmaceutical industry experience, particularly in business insights and analytics, with a strong focus on translating complex data into actionable insights
Job Summary
We’re seeking a highly capable and focused Strategic Insights and Capabilities Lead to integrate complex data into clear, actionable insights and drive CRM, omnichannel, and CX capability uplift across Alexion ANZ.
Influence all levels of the organization through impactful communication, passion, business partnering and collaboration; build change coalitions, resolve trade‑offs and role‑model accountability and continuous improvement.
You will join a purpose-led, high-performing team recognized as a Great Place to Work, where your expertise is valued and your voice is heard.
Matching Summary
Match Score: 85
Alexion, AstraZeneca Rare Disease is seeking a Strategic Insights and Capabilities Lead to enhance CRM, omnichannel strategies, and customer experience capabilities within the organization. The ideal candidate should have significant pharmaceutical industry experience, particularly in business insights and analytics, with a strong focus on translating complex data into actionable insights.
Skills & Requirements
Must-have
integrate complex data
drive CRM, omnichannel, CX capability uplift
translate analytics into recommendations
improve CRM processes, data quality, adoption
pharmaceutical industry experience
standard pharma datasets (IQVIA, PBS)
market research and competitive intelligence
Nice-to-have
passion for rare diseases
business partnering and collaboration
role-model accountability
continuous improvement
learning agility
comfort operating end-to-end
inclusive culture
diversity and inclusion
Key Requirements
Significant experience in pharmaceutical industry
Manager or senior analyst business insights/analytics
Proven ability to synthesize multiple sources
Strong data storytelling
Stakeholder influence
Experience with CRM (Veeva)
Experience with omnichannel/digital communications