Customer Service Representative

FNZ Group

Basingstoke, United Kingdom
Flexible working environment (full and part-time roles available)
Relevant financial services experience
Call handling role experience
Proficient in telephony systems
FNZ Group is seeking dedicated Customer Service Representatives to join their collaborative contact center team in Basingstoke, UK. The role involves providing exceptional customer service regarding financial products and assisting customers with their online platform. Flexible working hours and ongoing training opportunities are offered to support employee growth

Job Summary

  • The role involves serving as the key point of contact for customers via phone and live web chat regarding financial products.
  • FNZ offers a flexible working environment with both full and part-time roles available to suit individual needs.
  • Team members receive ongoing training, support, and induction to help them progress within the team and wider business.

Matching Summary

Match Score: 85

FNZ Group is seeking dedicated Customer Service Representatives to join their collaborative contact center team in Basingstoke, UK. The role involves providing exceptional customer service regarding financial products and assisting customers with their online platform. Flexible working hours and ongoing training opportunities are offered to support employee growth.

Skills & Requirements

Must-have

  • Relevant Financial Services experience
  • Call handling role experience
  • Proficient in telephony systems
  • Ability to multi task effectively

Nice-to-have

  • Passionate about customer service
  • Strong attention to detail
  • Suggest areas for improvements

Key Requirements

  • Relevant Financial Services experience or call handling role
  • Completion of mandatory training by required date

Work Rights

Not specified

Tailored Resume

Cover Letter