Handle complex inquiries and investigate root causes
Support via phone, email, and client portal
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FIS is seeking an experienced Application Maintenance & Support Analyst to provide product support for its digital banking solutions in Pune, India. The ideal candidate should have significant banking experience, particularly in internet banking, and strong analytical skills to address client inquiries effectively.
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Job Summary
You will work in a team environment supporting FIS Digital One Commercial clients via phone, email, and the client portal.
You will handle complex inquiries, investigate root causes, and recommend solutions through analysis and research.
An exciting opportunity be a part of World’s Leading FinTech Product MNC.
Matching Summary
Match Score: 75
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FIS is seeking an experienced Application Maintenance & Support Analyst to provide product support for its digital banking solutions in Pune, India. The ideal candidate should have significant banking experience, particularly in internet banking, and strong analytical skills to address client inquiries effectively.
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Skills & Requirements
Must-have
Product support for digital banking clients
Handle complex inquiries and investigate root causes
Support via phone, email, and client portal
Demonstrate knowledge across multiple FIS products
Nice-to-have
Work on challenging financial services issues
Be part of a collaborative and entrepreneurial team
Contribute to product quality programs
Key Requirements
5+ years of banking and/or treasury management experience
Internet Banking experience
Strong analytical skills
Organizational and time management skills
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications