Service Advisor

Hendrick Chevrolet Cadillac

Monroe, North Carolina, US
On-site
Identify and document service needs
Advise customers on services
Estimate repair costs
Hendrick Chevrolet Cadillac is seeking a Service Advisor to manage customer service for maintenance and repair needs in Monroe, North Carolina. The role involves advising customers on automotive services, scheduling appointments, and maintaining high customer satisfaction standards

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
  • Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer and estimates cost of mechanical, electrical, or other repairs.

Matching Summary

Match Score: 85

Hendrick Chevrolet Cadillac is seeking a Service Advisor to manage customer service for maintenance and repair needs in Monroe, North Carolina. The role involves advising customers on automotive services, scheduling appointments, and maintaining high customer satisfaction standards.

Skills & Requirements

Must-have

  • Identify and document service needs
  • Advise customers on services
  • Estimate repair costs
  • Schedule customer appointments
  • Maintain CSI standards
  • Organized and safe work area

Nice-to-have

  • Demonstrate Core Values
  • Commitment to customer enthusiasm
  • Teamwork through trust and respect

Key Requirements

  • High School Diploma
  • Automotive field of study
  • 3-5 years of experience
  • Valid Driver’s License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

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