Order-to-cash Customer Service Representative (f/m/x)

Solvay

Lisbon, Portugal
Base: € 25,000 - € 30,000 py; bonus/equity: bonus ...
On-site
Customer relationship management skills
Order-to-cash process understanding
English and german or french proficiency
Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience

Job Summary

  • Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
  • Collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
  • Solvay offers a permanent contract based on a hybrid working mode, prioritizing well-being with work-life balance promotion and flexible work arrangements.

Matching Summary

Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.

Salary

Base: € 25,000 - € 30,000 per year; Bonus/Equity: Bonus and/or other incentives; Benefits: Healthcare, disability and life insurance coverage

Skills & Requirements

Must-have

  • Customer Relationship Management skills
  • Order-to-Cash process understanding
  • English and German or French proficiency
  • Customer inquiry management
  • Order processing and monitoring

Nice-to-have

  • Customer-centric mindset
  • Empathetic and Resilient
  • Analytical and problem-solving capability
  • Autonomy and Adaptability
  • Process improvement identification

Key Requirements

  • Minimum 2 years of experience
  • Relevant education degree or equivalent qualification
  • CRM software experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter