Customer Success Manager - Paradox

Workday

Chicago, IL, USA
Base: $99,800 usd - $149,600 usd; bonus/equity: ro...
Fully remote
Client account management
Enterprise saas solutions
Product expertise and support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Base: $99,800 USD - $149,600 USD; Bonus/Equity: Role may be eligible for bonus/commission/stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Client account management
  • Enterprise SaaS solutions
  • Product expertise and support
  • Client onboarding and training
  • Troubleshooting and issue resolution

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Curious minds
  • Bold ideas and genuine care

Key Requirements

  • 4+ years customer success or account management
  • 4+ years supporting enterprise SaaS
  • 4+ years technical understanding of complex software
  • 4+ years educating clients on products
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter