As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure
Job Summary
As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure.
This is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.
If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.
Matching Summary
As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure.
Skills & Requirements
Must-have
Guest check-in and check-out
Respond to guest requests
Manage reservations and billing
Hotel facilities knowledge
Service recovery and issue resolution
Follow hotel policies and standards
Nice-to-have
Elevated bohemian-chic aesthetic
Youthful, laidback ambience
Serendipitous connections and discoveries
Festival vibe with music
Energised by people
Thrive in a buzzing hotel environment
Key Requirements
Previous hotel reception / guest services experience
Opera Cloud (PMS) experience highly regarded
Calm under pressure, proactive and solutions-focused
Strong communication skills and attention to detail
Available for a rotating roster incl. weekends & public holidays