Customer Service Support Analyst

pfizer.hu

Memphis, Tennessee, US
Base: $79,400.00 - $132,400.00; bonus/equity: 7.5%...
Hybrid
Evaluate csr phone and email interactions
Support training and compliance activities
Analyze data for operational reporting
The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring and training activities

Job Summary

  • The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring and training activities.
  • This role involves evaluating Customer Service Representative interactions, providing coaching, and assisting with performance-related initiatives through data analysis.
  • The position offers a hybrid work model with a competitive salary range, bonus eligibility, and comprehensive benefits.

Matching Summary

The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring and training activities.

Salary

Base: $79,400.00 - $132,400.00; Bonus/Equity: 7.5% of base salary; Benefits: Comprehensive benefits package including 401(k), paid time off, medical, dental, and vision coverage

Skills & Requirements

Must-have

  • Evaluate CSR phone and email interactions
  • Support training and compliance activities
  • Analyze data for operational reporting
  • Provide information and documentation
  • MS 365 Office proficiency

Nice-to-have

  • Continuous improvement efforts
  • Workforce analysis promotion
  • SAP / Order to Cash experience
  • Bilingual in Spanish

Key Requirements

  • Bachelor's degree with 2 years of experience OR Master's degree OR Associate degree with 6 years of experience OR HS diploma with 8 years of experience
  • Experience in a Customer Service or healthcare environment
  • Proactive and self-motivated

Work Rights

Permanent work authorization in the United States

Tailored Resume

Cover Letter