Japan Operations Client Services - Avp

Barclays

Tokyo, Japan
Client-facing escalation handling
Incident ownership and coordination
Root-cause analysis and remediation
Support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution, collaborating with teams across the bank to align operational processes

Job Summary

  • Support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution, collaborating with teams across the bank to align operational processes.
  • Develop and implement operational procedures and controls to mitigate risks and maintain efficiency, while identifying industry trends for best practice implementation.
  • Act as the primary operational point of contact for priority clients, owning client-facing escalations and ensuring disciplined incident ownership with clear root-cause analysis and remediation planning.

Matching Summary

Support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution, collaborating with teams across the bank to align operational processes.

Skills & Requirements

Must-have

  • Client-facing escalation handling
  • Incident ownership and coordination
  • Root-cause analysis and remediation
  • Operational procedures and controls
  • Senior stakeholder communication

Nice-to-have

  • Advise and influence decision making
  • Lead collaborative assignments
  • Creative problem solving
  • Barclays Values and Mindset

Key Requirements

  • Assistant Vice President level responsibilities
  • Leadership or guidance of team members
  • Risk management and control strengthening
  • Complex data analysis
  • Influencing stakeholders

Work Rights

Must have Legal Right to Work in Japan

Tailored Resume

Cover Letter