Manager - Customer Quality, Nmipl

Alliance

Gurgaon, India
Customer complaint management
Customer voc analysis
Qvoc sales kpi achievement
Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction)

Job Summary

  • Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction).
  • Manage customer complaint management by strategic planning, implementations of strategic actions & timely review of effectiveness of the actions and provide with added value support to network.
  • Manage & periodic review of CEC process and PDCA with CEC Team and launch Customer feedback survey for CEC.

Matching Summary

Support the CQ department to achieve target KPI (QVOC Survey – Sales, CPTV, ART & Overall customer satisfaction).

Skills & Requirements

Must-have

  • Customer complaint management
  • Customer VOC analysis
  • QVOC Sales KPI achievement
  • CEC process management
  • Connected Car Services knowledge

Nice-to-have

  • Strategic planning and implementation
  • Positive and stress tolerance
  • Passionate about customer satisfaction

Key Requirements

  • B.Tech in Automobile/Mechanical
  • Knowledge of Customer Satisfaction measurement
  • Field experience
  • Customer handling skills

Work Rights

Not specified

Tailored Resume

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