Customer Support Analyst - Compensation

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas software support experience
Customer support for enterprise software
Compensation case management
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
  • Workday offers flexible work schedules, promotes work-life balance and wellbeing, and champions equal opportunities for everyone.
  • This role involves handling complex Compensation cases, collaborating with multiple teams, and maintaining knowledge of new functionality and compliance changes.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS software support experience
  • Customer support for enterprise software
  • Compensation case management
  • Cross-team collaboration
  • 24x7 regional shift coverage

Nice-to-have

  • Creative problem solving
  • Adaptability and resilience
  • Work-life balance focus
  • Empathy and integrity culture
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS software support
  • 5+ years senior support experience
  • HRIS background preferred
  • Experience supporting Compensation or Benefits solutions
  • Ability to manage case queues and prioritize issues
  • Experience with Human Capital Management or Benefits

Work Rights

Not specified

Tailored Resume

Cover Letter