1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a strategic partner to executive leadership, driving long-term business transformation and value creation for enterprise customers
Job Summary
This role serves as a strategic partner to executive leadership, driving long-term business transformation and value creation for enterprise customers.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management to ensure seamless service delivery.
Workday offers a culture rooted in integrity and empathy, providing employees with the autonomy to design success plans and access global career opportunities.
Matching Summary
This role serves as a strategic partner to executive leadership, driving long-term business transformation and value creation for enterprise customers.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Executive level stakeholder engagement
Issue resolution and escalation management
Nice-to-have
Experience with State & Local Government customers
Functional domain expertise in Financials
Adaptive Planning implementation experience
Strong presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of the time