Scale is seeking a Support Systems & Routing Specialist to optimize their contributor support operations by configuring and maintaining systems like Zendesk. The ideal candidate will thrive in a detail-oriented, collaborative environment and be responsible for ensuring operational efficiency as the company scales
Job Summary
This role involves owning end-to-end Zendesk configuration including ticket forms, fields, macros, triggers, automations, SLAs, and views.
The specialist will partner closely with Support Ops, Product, Engineering, and cross-functional stakeholders to translate operational needs into robust system configurations.
You will be part of a highly detail-oriented and systems-driven team where your work directly impacts operational efficiency and contributor experience.
Matching Summary
Match Score: 85
Scale is seeking a Support Systems & Routing Specialist to optimize their contributor support operations by configuring and maintaining systems like Zendesk. The ideal candidate will thrive in a detail-oriented, collaborative environment and be responsible for ensuring operational efficiency as the company scales.
Skills & Requirements
Must-have
Zendesk administration experience
Routing logic design skills
Skills-based system management
Nice-to-have
SQL or data analysis knowledge
Python or JavaScript scripting
Experience scaling support systems
Key Requirements
Administering Zendesk or similar support CRM systems
Designing routing logic in high-volume environments