Base: £27,032.00; bonus/equity: exciting bonus as ...
Fully remote
Excellent interpersonal skills
Analytical and problem-solving skills
Effective verbal and written communication
You will be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs
Job Summary
You will be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.
Internal career progression via Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.
You will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.
Matching Summary
You will be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.
Salary
Base: £27,032.00; Bonus/Equity: Exciting bonus as you develop and demonstrate your skills; Benefits: Not specified
Skills & Requirements
Must-have
Excellent interpersonal skills
Analytical and problem-solving skills
Effective verbal and written communication
Telephone and computer literate
Experience using multiple computer systems
Understanding of FCA regulatory requirements
Nice-to-have
Supportive nature
Empathy and ownership
Resilience and motivation
Attention to detail
Key Requirements
Experience in call centre customer service
Experience in fast-paced office environment
Experience dealing with vulnerable clients
Experience in financial services sector
Prior experience with using multiple systems is essential