Customer Excellence Backoffice Manager (m&f)

Air Liquide

Not specified (assumed office-based)
3 to 5 years back-office management experience
Expert-level proficiency in sap sd/mm modules
Advanced salesforce administration skills
Air Liquide is seeking a Customer Excellence Backoffice Manager to lead their Administrative Support Team in Iberia, focusing on optimizing customer care processes, ensuring data integrity, and managing billing governance. The ideal candidate should possess strong leadership skills, expertise in SAP and Salesforce, and a background in back-office or customer service management

Job Summary

  • Lead the administrative support team in Iberia as the guardian of data integrity and driver of billing governance.
  • Coordinate all administrative customer care processes from master data integrity to final invoicing to ensure financial health.
  • Serve as the escalation point for key account claims while collaborating with logistics and sales to resolve inventory discrepancies.

Matching Summary

Match Score: 85

Air Liquide is seeking a Customer Excellence Backoffice Manager to lead their Administrative Support Team in Iberia, focusing on optimizing customer care processes, ensuring data integrity, and managing billing governance. The ideal candidate should possess strong leadership skills, expertise in SAP and Salesforce, and a background in back-office or customer service management.

Skills & Requirements

Must-have

  • 3 to 5 years back-office management experience
  • Expert-level proficiency in SAP SD/MM modules
  • Advanced Salesforce administration skills
  • Master data integrity and inventory governance
  • Monthly billing closure and credit note reduction

Nice-to-have

  • Advanced Spanish or Portuguese language skills
  • English for European coordination
  • Analytical thinking under high pressure
  • Root-cause analysis capabilities
  • Diverse and inclusive workplace culture

Key Requirements

  • University degree in Business Administration, Finance, Logistics, or related field
  • 3 to 5 years in back-office or customer service management
  • Advanced Excel skills for data analysis and KPI reporting

Work Rights

Not specified

Tailored Resume

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