Wake Forest University is hiring for an in-person Client Success Analyst position, primarily focused on providing technical support for end-user computing issues. This entry-level role requires problem-solving skills and strong customer service capabilities, specifically for Windows and macOS environments
Job Summary
This entry-level position provides prompt solutions to moderate to complex computer and networking issues for university staff and students.
The role requires maintaining security and confidentiality of sensitive data while utilizing professional technical expertise to resolve critical business problems.
Candidates must be available to work outside normal business hours including weekends and on-call shifts as designated by the Associate Director.
Matching Summary
Match Score: 75
Wake Forest University is hiring for an in-person Client Success Analyst position, primarily focused on providing technical support for end-user computing issues. This entry-level role requires problem-solving skills and strong customer service capabilities, specifically for Windows and macOS environments.
Skills & Requirements
Must-have
Windows 11 and macOS operating systems knowledge
Ticketing software for problem tracking
On-site and remote technical support delivery
Availability for second shift and weekends
Nice-to-have
Creative problem-solving skills
Effective cross-departmental communication
Strong customer service standards awareness
Key Requirements
Associate of Applied Science in computer technology
Two years related experience in troubleshooting PC equipment