Service Designer (healthcare)

Kainos Group PLC

Multiple Locations
Not specified (potentially hybrid)
End-to-end service experience design
Needs-based design and research
Design thinking facilitation
Kainos Group PLC is seeking an experienced Service Designer to enhance service experiences in the healthcare sector. The position emphasizes a people-first culture, collaboration, and user-centered design, with responsibilities including coaching junior team members and engaging in design research and methodologies

Job Summary

  • The role focuses on delivering end-to-end, efficient, and consistent service experiences with a passion for user-centred design.
  • Candidates will guide others in principles of needs-based design, design research, and service design while managing and coaching junior staff.
  • Kainos is committed to creating real impact through quality products without relying on marketing or dark patterns.

Matching Summary

Match Score: 85

Kainos Group PLC is seeking an experienced Service Designer to enhance service experiences in the healthcare sector. The position emphasizes a people-first culture, collaboration, and user-centered design, with responsibilities including coaching junior team members and engaging in design research and methodologies.

Skills & Requirements

Must-have

  • End-to-end service experience design
  • Needs-based design and research
  • Design thinking facilitation
  • Experience maps and service blueprints
  • Workshop leadership and facilitation
  • Stakeholder management and landscape mapping
  • Commercial awareness

Nice-to-have

  • Agile delivery methodologies
  • Full-service digital agency experience
  • Coaching and developing team members
  • People-first culture alignment
  • Diverse and collaborative team environment

Key Requirements

  • Experience in strategic models application
  • Business analysis for problem statements
  • Ability to coach senior team members
  • Effective communication at all levels

Work Rights

Not specified

Tailored Resume

Cover Letter