Customer Care Representative (full Time)

Associated Bank

Stevens Point, WI, US
Base: $17.00 - $26.14 ph; bonus/equity: $50 bonus ...
On-site
Respond to customer inquiries via phone and email
Troubleshoot and resolve account issues
Promote bank products and services
Associated Bank is seeking a full-time Customer Care Representative in Stevens Point, WI, to provide exceptional service and support to customers. The role involves resolving inquiries, troubleshooting issues, and promoting bank products while contributing to a collaborative and inclusive workplace

Job Summary

  • As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism.
  • This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.
  • Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays, with opportunities to grow your skills, mentor others, and advance your career.

Matching Summary

Match Score: 85

Associated Bank is seeking a full-time Customer Care Representative in Stevens Point, WI, to provide exceptional service and support to customers. The role involves resolving inquiries, troubleshooting issues, and promoting bank products while contributing to a collaborative and inclusive workplace.

Salary

Base: $17.00 - $26.14 per hour; Bonus/Equity: $50 bonus for working Saturdays; Benefits: Retirement savings including 401(k) and Pension plans, Paid time off, well-being programs, parental leave, employee stock purchase plan, personal banking, loan, investment and insurance benefits

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone and email
  • Troubleshoot and resolve account issues
  • Promote bank products and services
  • Demonstrate professionalism and care

Nice-to-have

  • Thrive in an inclusive culture
  • Growth and development encouraged
  • Collaborate with colleagues

Key Requirements

  • High school diploma or equivalent
  • Less than 2 years of customer service experience
  • Bilingual English/Spanish proficiency preferred

Work Rights

Not specified

Tailored Resume

Cover Letter