Customer Service Associate

Travelers Insurance

Base: $37,400.00 - $61,600.00; bonus/equity: perfo...
High school diploma or ged required
Prior customer service experience needed
Ability to navigate multiple systems simultaneously
The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving their needs accurately

Job Summary

  • The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving their needs accurately.
  • Employees are eligible for comprehensive benefits including health insurance from day one, a 401(k) match up to 5%, and a fully funded pension plan.
  • The position offers a minimum of 20 days of Paid Time Off annually plus nine paid company holidays and access to wellness programs.

Matching Summary

The role involves handling a high volume of customer inquiries primarily via inbound calls while demonstrating empathy and resolving their needs accurately.

Salary

Base: $37,400.00 - $61,600.00; Bonus/Equity: Performance-based cash incentive awards available; Benefits: Health insurance, 401(k) match, pension plan, PTO

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Prior customer service experience needed
  • Ability to navigate multiple systems simultaneously

Nice-to-have

  • Strong verbal and written communication skills
  • Empathy and understanding of customer needs
  • Desire to continuously acquire new skills

Key Requirements

  • High school diploma or GED
  • Prior customer service experience
  • Proficiency utilizing technology

Work Rights

Not specified

Tailored Resume

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