Lightspeed Commerce is seeking a German-speaking Support Specialist in Amsterdam to join their customer support team. The role involves assisting customers with a variety of requests, troubleshooting issues, and ensuring a high-quality customer experience
Job Summary
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
Work with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM, with flexibility on working days and shifts including weekends.
Unlimited Annual Leave with our PTO scheme, 400€ annually towards Health and Wellbeing, Dental cover, Private healthcare, and Optical cover are among the benefits offered.
Matching Summary
Match Score: 85
Lightspeed Commerce is seeking a German-speaking Support Specialist in Amsterdam to join their customer support team. The role involves assisting customers with a variety of requests, troubleshooting issues, and ensuring a high-quality customer experience.
Skills & Requirements
Must-have
First point of contact for customer assistance
Troubleshoot hardware and software issues
Excellent German and English communication
Customer service and technical support experience
Work with global, multi-language teams
Nice-to-have
Experience with hospitality industry
SaaS product support experience
Passion for technology
Experience with iOS applications
Computer networking experience
Key Requirements
Previous customer service and/or technical support experience
Basic experience with online, mobile, and desktop platforms (iOS, Android, OSX, Windows)