Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed
Job Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Prepare and enter repair orders (RO) in the dealership system, obtain customer approvals, and maintain detailed customer records.
We offer best-in-class industry benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.
Matching Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Skills & Requirements
Must-have
Liaison between customers and technicians
Assess vehicle performance issues
Develop accurate repair estimates
Administer manufacturer warranties
Communicate service specials and completion times
Nice-to-have
Earning customers for life
Delivering exceptional service
Team player focused on customer service
Key Requirements
Former Service Advisor or technician experience
Familiarity with CDK or dealer management software
Basic mechanical understanding of automobiles
Strong organizational and communication skills
Valid driver’s license and acceptable driving record
High School graduate or equivalent, 18 years or older