It Support Specialist

Railserve - On-Site Services

Pearl, MS, United States
Hybrid
Hands-on it support in manufacturing environment
Troubleshooting hardware, software, and network issues
Windows operating system administration
Railserve - On-Site Services is seeking an IT Support Specialist to provide technical support in a fast-paced manufacturing environment. The ideal candidate will have strong problem-solving skills, experience in IT support, and a comfort level working on the shop floor

Job Summary

  • This role is part of Marmon Holdings, a global industrial organization backed by Berkshire Hathaway, committed to making a positive impact.
  • The ideal candidate will provide essential technical support in a fast-paced manufacturing environment, focusing on minimizing production downtime.
  • Responsibilities include supporting the Enterprise ERP system, managing helpdesk tickets, and performing routine preventive maintenance on IT infrastructure.

Matching Summary

Match Score: 85

Railserve - On-Site Services is seeking an IT Support Specialist to provide technical support in a fast-paced manufacturing environment. The ideal candidate will have strong problem-solving skills, experience in IT support, and a comfort level working on the shop floor.

Skills & Requirements

Must-have

  • Hands-on IT support in manufacturing environment
  • Troubleshooting hardware, software, and network issues
  • Windows operating system administration
  • ERP system basic troubleshooting and user training
  • Helpdesk ticket management and prioritization

Nice-to-have

  • Experience with Axis ERP by Aptean
  • Knowledge of industrial PCs and shop-floor devices
  • Familiarity with Azure or Microsoft 365 administration
  • Ability to work off-hours for critical issues
  • Cross-functional collaboration with production staff

Key Requirements

  • 1–4+ years of proven IT support experience
  • Experience in manufacturing or industrial environments preferred
  • Strong hands-on troubleshooting skills for Windows and networking

Work Rights

Not specified

Tailored Resume

Cover Letter