Senior Director Digital Customer Engagement Marketing

Newrez

Base: 119,600.00 - 219,120.00; bonus/equity: bonus...
Digital customer journey design
Multi-stage personalized customer journeys
Lifecycle marketing and measurement
This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers

Job Summary

  • This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.
  • Lead omni-channel customer engagement marketing efforts across the business with the goal of driving feature usage and brand love.
  • Newrez offers a total rewards package designed to support your whole self, including medical, dental, vision insurance, 401(k) with match, and paid leave.

Matching Summary

This role is responsible for defining and executing the E2E non-loan feature marketing roadmap, and E2E customer journey for tenured customers.

Salary

Base: 119,600.00 - 219,120.00; Bonus/Equity: bonus based on individual and company performance, variable or annual; Benefits: medical, financial, various paid time off benefits

Skills & Requirements

Must-have

  • Digital customer journey design
  • Multi-stage personalized customer journeys
  • Lifecycle marketing and measurement
  • Omni-channel customer engagement
  • Owned digital marketing channels strategy

Nice-to-have

  • Customer-first data-driven approach
  • Test and learn mindset
  • Excitement around digital and AI
  • Comfort with failing fast and learning

Key Requirements

  • 10+ years of progressive experience
  • Proven track record of leading high-performing teams
  • Bachelor’s degree required
  • Familiarity with compliance and privacy frameworks

Work Rights

Not specified

Tailored Resume

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