As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks and provide options through education & demonstration of our in-branch technology and digital banking options.
You will be joining one of our Multi-Channel Branches, servicing customers face to face with everyday banking needs and transactions between 9:30-1pm, and assisting with enquiries and complaints via telephone or other digital channels in a contact centre environment after 1pm.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Demonstrate in-branch technology
Provide effective solutions
Work in a busy retail environment
Nice-to-have
Financial services experience
Hospitality experience
Articulate financial terms clearly
Ask the right questions
Act with integrity
Place customer at the centre
Improve financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service
Excellent communication skills
Ability to work in a busy, commercial and driven retail environment