Transcend; Ce Global Template Owner

Johnson & Johnson

Raritan, New Jersey, United States of America
Base: $122,000.00 - $212,750.00; bonus/equity: eli...
Hybrid
Order management business processes
Global s/4 hana capability standardization
End-to-end order journeys
Johnson & Johnson is seeking a Customer Excellence Global Template Owner for their Transcend transformation program, aimed at modernizing and standardizing order management processes within Innovative Medicine. This hybrid role, based in Raritan, New Jersey, requires extensive experience in customer service, supply chain management, and familiarity with ERP systems, particularly S/4 HANA

Job Summary

  • This role will lead the consolidation of Order Management business processes and support the creation of the Global Template aligned with the Transcend Global roadmap rollout.
  • Key responsibilities include serving as the subject matter expert for Order Management activities, mapping end-to-end Order journeys, and acting as a Change Champion across Customer Excellence and Operations.
  • The position requires leading a team of 2-5 direct reports, owning people leadership, coaching, and full performance management responsibilities.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Customer Excellence Global Template Owner for their Transcend transformation program, aimed at modernizing and standardizing order management processes within Innovative Medicine. This hybrid role, based in Raritan, New Jersey, requires extensive experience in customer service, supply chain management, and familiarity with ERP systems, particularly S/4 HANA.

Salary

Base: $122,000.00 - $212,750.00; Bonus/Equity: Eligible for long-term incentive program; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Order Management business processes
  • global S/4 HANA capability standardization
  • end-to-end Order journeys
  • Change Champion across Customer Excellence
  • Global Template development and stewardship
  • Business Simulation and User Acceptance Testing
  • advanced analytics and performance metrics

Nice-to-have

  • strong global approach
  • business acumen and customer focus
  • interpersonal and negotiation skills
  • collaborate in a highly matrixed environment
  • solid appreciation for standard methodologies

Key Requirements

  • Bachelor's/University degree or equivalent
  • 8-10+ years of relevant work experience
  • Minimum 5 years Pharma or Life Sciences experience
  • Minimum 3 years business process build, engineering, or optimization
  • People management experience
  • Experience with regional leadership
  • Business knowledge of Order Management
  • Confirmed experience with testing methodology
  • Proven project management experience

Work Rights

Not specified

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