This position will aid internal & external customers when facing a technical question or challenge
Job Summary
This position will aid internal & external customers when facing a technical question or challenge.
The objective of the Technical Support Rep is to understand the question or issue, discover all the answers and options available then suggest the best answer or resolution that ultimately ensures the customer’s needs have been met.
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences.
Matching Summary
This position will aid internal & external customers when facing a technical question or challenge.
Skills & Requirements
Must-have
Respond to customer inquiries
Data entry and documentation
Troubleshooting and problem solving
Customer service experience
Fluent in English and German
Nice-to-have
Driven and motivated to help
Meticulous and detail oriented
Ability to learn and retain information
Build rapport with customers
Positive and professional demeanor
Key Requirements
High School Diploma/equivalent or technical certifications