Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software support
Investigate and diagnose issues
Handle time-critical issues
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Investigate and diagnose issues
  • Handle time-critical issues
  • Collaborate with Product Managers
  • Troubleshoot newly discovered issues
  • 24/7 Global Support shifts

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Build solid relationships with customers

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax knowledge
  • Basic API client experience

Work Rights

Not specified

Tailored Resume

Cover Letter