Customer Solutions Advocate (collections) - Grand Rapids, Mi

Fifth Third Bank

Grand Rapids, Michigan, USA
Base: not specified; bonus/equity: not specified; ...
Mid-stage, late stage and high-risk delinquent accounts
Consumer product solutions
Risk mitigation
Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments

Job Summary

  • Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.
  • Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency.
  • Fifth Third Bank offers comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Matching Summary

Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Mid-Stage, Late Stage and High-Risk delinquent accounts
  • Consumer product solutions
  • Risk mitigation
  • Customer experience
  • Call Center environment
  • Computer systems and keyboarding

Nice-to-have

  • Engaged and inclusive culture
  • Mentoring and training peers
  • Subject matter expert

Key Requirements

  • High school diploma or equivalent
  • Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
  • Proficient oral, written, and intrapersonal communication skills
  • Exemplary comprehension, listening and negotiation skills
  • Excellent customer service skills
  • Attention to detail
  • Excellent conflict management skills
  • Basic mathematical and analytical skills
  • Proficient with Microsoft office products

Work Rights

Not specified

Tailored Resume

Cover Letter