Senior Key Account Manager (distributors & B2b)

Dyson

Malmesbury, United Kingdom
Hybrid
Global partner management
Distributor relationship management
Customer experience strategy
Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide

Job Summary

  • Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide.
  • Define and monitor global KPIs and SLAs, including CSAT, FCR, AHT, and NPS, and lead continuous improvement initiatives across distributor operations.
  • Foster strong partnerships with key customer service contacts at distributor partners to enable innovation, responsiveness, and shared accountability.

Matching Summary

Lead the customer service relationship with distributor partners to ensure exceptional experiences for Dyson owners worldwide.

Skills & Requirements

Must-have

  • Global partner management
  • Distributor relationship management
  • Customer experience strategy
  • Performance monitoring and KPIs
  • Stakeholder engagement and communication

Nice-to-have

  • Leading by influence
  • Complex matrixed organizations
  • Contract oversight
  • Driving innovation
  • Shared accountability

Key Requirements

  • Hands-on experience managing global partners or distributors
  • Experience in customer service or consumer-facing roles
  • Understanding of customer experience drivers
  • Ability to measure operational performance
  • Strong communication and stakeholder management skills

Work Rights

Not specified

Tailored Resume

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