Senior Customer Support Specialist (airline Crew Management Solutions)
Airbus Helicopters Polska Sp. z o.o.
Gdansk, Poland
Training funding: 3,000 pln gross py after probati...
Hybrid
3-5 years technical it aviation role experience
Direct experience with airline crew management systems
Strong analytical and problem-solving skills
You will provide technical Level 2 support for the Skywise N-Ops & Crew product, owning queries from creation to resolution
Job Summary
You will provide technical Level 2 support for the Skywise N-Ops & Crew product, owning queries from creation to resolution.
The role involves analyzing complex issues, performing system changes where permitted, and collaborating with Product Management and Development teams.
Employees benefit from a hybrid work model, professional development funding, private medical coverage, and an Employee Stock Ownership Plan.
Matching Summary
You will provide technical Level 2 support for the Skywise N-Ops & Crew product, owning queries from creation to resolution.
Salary
Training funding: 3000 PLN gross per year after probation; Referral bonus: 5000 PLN; Meal and commuting co-funding provided
Skills & Requirements
Must-have
3-5 years technical IT aviation role experience
Direct experience with Airline Crew Management systems
Strong analytical and problem-solving skills
Ability to multitask in high stress situations
Fluent in English communication
Nice-to-have
Understanding of Hotel and Ground Transportation requirements
Knowledge of Crew duty and rest violations
Experience with Irregular Operations contingency plans
Familiarity with daily crew and aircraft reporting
Team player with attention to detail
Key Requirements
3-5 years hands-on experience in aviation IT
Proven background in Crew Management or Scheduling Systems