Guest Relations Officer

HOTEL NUVE PTE. LTD.

Singapore, Singapore
Perform check-ins and check-outs
Handle guest enquiries and complaints
Ensure timely reservation entry
The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions

Job Summary

  • The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.
  • Duties include performing check-ins and check-outs while ensuring all reservations are entered accurately and in a timely manner.
  • This position reports directly to the Hotel Manager and requires close collaboration with Housekeeping and Maintenance departments.

Matching Summary

Match Score: 75

The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.

Skills & Requirements

Must-have

  • Perform check-ins and check-outs
  • Handle guest enquiries and complaints
  • Ensure timely reservation entry

Nice-to-have

  • Strong customer satisfaction focus
  • Collaboration with housekeeping team
  • Proactive email follow-up skills

Key Requirements

  • Higher secondary/Pre-U/A level/College degree
  • 1 year work experience required
  • Specialized in Hotel Management or Tourism Services

Work Rights

Not specified

Tailored Resume

Cover Letter