Customer Service Advisor - Digital Intake - Iloilo 2026

Concentrix

Iloilo City, Philippines
Not specified (potentially hybrid or on-site based on location).
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Iloilo City, Philippines. The role involves providing customer service support through various communication channels, ensuring customer satisfaction, and maintaining knowledge of client products

Job Summary

  • The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and maintaining a professional tone.
  • The role requires flexibility to rotate shifts and the ability to thrive in a fast-paced, high-production work environment.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Digital Intake team in Iloilo City, Philippines. The role involves providing customer service support through various communication channels, ensuring customer satisfaction, and maintaining knowledge of client products.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment
  • Effective verbal and written communication

Nice-to-have

  • Three to six months relevant experience
  • Empathy and rapport building skills
  • Multi-tasking and adaptability
  • Team collaboration abilities
  • Patience in customer contact situations

Key Requirements

  • High school diploma preferred
  • 3-6 months relevant experience preferred
  • Basic PC knowledge required
  • Shift rotation availability required

Work Rights

Not specified

Tailored Resume

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